Troy Recruitment has been instructed to find a

Head of Fraud

Brisbane | Executive Leadership | Permanent

Lead the Transformation of a Critical Integrity Function

A large insurer is undertaking a significant uplift of its fraud capability as part of its strategic transformation program.

Reporting to the Chief Risk Officer and forming part of the Risk Group Leadership Team, the Head of Fraud will lead the enterprise-wide transformation of fraud prevention, detection and investigation capability.

This is a rare opportunity to build, modernise and elevate a fraud function for a major insurer operating in a highly visible and regulated environment with strong Board engagement.

The Opportunity

This is a new Greenfields opportunity that combines strategy and operations.

You will:

• Design and implement a modern, intelligence-led fraud operating model

• Lead enterprise-wide fraud prevention, detection and investigation strategy

• Drive a material uplift in fraud awareness, reporting and cultural maturity

• Provide authoritative advice to the Executive Leadership Team and Board

• Oversee complex and sensitive fraud investigations and regulatory referrals

• Strengthen relationships with external stakeholders such as regulators and industry bodies

The mandate is clear: move from a reactive model to a proactive, data-enabled, strategically embedded fraud function.

What Success Looks Like

• A clearly articulated and embedded fraud strategy aligned to organisational priorities

• Increased detection capability through intelligence-led approaches

• Strong internal engagement and frontline fraud awareness

• A respected, high-performing fraud team with strengthened capability

• Transparent, Board-ready reporting with strategic insights

About You

You are an experienced fraud leader who has successfully built or transformed fraud functions within complex, regulated environments.

You bring:

• Extensive senior-level experience in fraud, investigations, integrity or financial crime teams

• Proven capability leading fraud transformation within insurance, financial services, regulatory or public sector environments

• Demonstrated experience briefing Executives, Boards and Regulators

• Strong strategic and policy development capability with the ability to operationalise frameworks

• Advanced investigative judgement across data, systems and intelligence tools

• Experience leading culturally and operationally diverse teams through change

• Tertiary qualifications in law, accounting, criminology, investigations or a related discipline

Experience within statutory insurance, general insurance or financial services environments will be highly regarded.

Why This Role Matters

This position offers:

• Executive visibility and influence

• A genuine transformation mandate

• The opportunity to build a legacy fraud function

For a confidential discussion, please contact Helen Cramp at Troy Recruitment helen@troyrecruitment.com or call 0413 198073